Our products are hand crafted and inspected rigorously. We hand pick only the best materials for our projects and use only the highest of quality finishing products to ensure a long and durable lifetime product.
Due to the nature of wood, we cannot guarantee you a specific grain pattern, nor can we provide a truly blemish free product since wood in its natural state is imperfect. We do invite you to visit our shop pre-production to approve your wood slabs to ensure your satisfaction.
Exchanges are accepted on products damaged in delivery (delivered by Millwerx).
Returns are accepted on products that have failed to meet build deadlines, issues with build quality, durability (for intended use).
Due to the costs involved with producing custom products and purchasing materials, we cannot provide returns on purchased merchandise due to the customer's improper understanding of colour, size,weight or shipping. Be sure to ask questions prior to purchasing in order to understand your selections carefully.
Happy Shopping!
